Service Design
Transform services into extraordinary experiences with design-driven mindset.
Service design arsenal:
1st
Understand
Gather insights about users, stakeholders, and business context through interviews, observations, and data analysis. Identify pain points, needs, and expectations. Map the current service experience.
1st
Understand
Gather insights about users, stakeholders, and business context through interviews, observations, and data analysis. Identify pain points, needs, and expectations. Map the current service experience.
1st
Understand
Gather insights about users, stakeholders, and business context through interviews, observations, and data analysis. Identify pain points, needs, and expectations. Map the current service experience.
2nd
Ideate
Synthesize findings into key challenges and opportunities. Create personas, customer journeys, and service blueprints. Brainstorm possible solutions collaboratively.
2nd
Ideate
Synthesize findings into key challenges and opportunities. Create personas, customer journeys, and service blueprints. Brainstorm possible solutions collaboratively.
2nd
Ideate
Synthesize findings into key challenges and opportunities. Create personas, customer journeys, and service blueprints. Brainstorm possible solutions collaboratively.
3rd
Validate
Develop low- to high-fidelity prototypes of service touchpoints or processes. Test these with real users or stakeholders to gather feedback. Refine ideas based on insights.
3rd
Validate
Develop low- to high-fidelity prototypes of service touchpoints or processes. Test these with real users or stakeholders to gather feedback. Refine ideas based on insights.
3rd
Validate
Develop low- to high-fidelity prototypes of service touchpoints or processes. Test these with real users or stakeholders to gather feedback. Refine ideas based on insights.
4th
Iterate
Roll out the improved service in phases or pilot programs. Monitor results and user feedback continuously. Make adjustments and improvements as needed in an ongoing cycle.
4th
Iterate
Roll out the improved service in phases or pilot programs. Monitor results and user feedback continuously. Make adjustments and improvements as needed in an ongoing cycle.
4th
Iterate
Roll out the improved service in phases or pilot programs. Monitor results and user feedback continuously. Make adjustments and improvements as needed in an ongoing cycle.
How we work?
Service Design Arsenal
Service Design Arsenal
Service Design Arsenal
Business Model Canvas
Business Model Canvas
Business Model Canvas
Our business model canvas workshop is designed to help you visualize and strategize your business’s core components. We facilitate interactive sessions to map out key aspects like value propositions, customer segments, and revenue streams. This structured approach provides a comprehensive overview, fostering alignment and strategic clarity.
By engaging in this workshop, you gain insights into operational efficiencies and market opportunities, ensuring your business model is robust and adaptable. This empowers you to make informed decisions that propel growth and sustainability.
Our business model canvas workshop is designed to help you visualize and strategize your business’s core components. We facilitate interactive sessions to map out key aspects like value propositions, customer segments, and revenue streams. This structured approach provides a comprehensive overview, fostering alignment and strategic clarity.
By engaging in this workshop, you gain insights into operational efficiencies and market opportunities, ensuring your business model is robust and adaptable. This empowers you to make informed decisions that propel growth and sustainability.
Our business model canvas workshop is designed to help you visualize and strategize your business’s core components. We facilitate interactive sessions to map out key aspects like value propositions, customer segments, and revenue streams. This structured approach provides a comprehensive overview, fostering alignment and strategic clarity.
By engaging in this workshop, you gain insights into operational efficiencies and market opportunities, ensuring your business model is robust and adaptable. This empowers you to make informed decisions that propel growth and sustainability.
Persona
Persona
Persona
Persona creation is a vital service we offer to ensure your design process is grounded in real user needs and behaviors. Our team crafts detailed personas by analyzing user data and conducting interviews. This helps us create accurate representations of your target audience, allowing for more focused and effective design decisions.
By understanding demographics, goals, and pain points, our personas guide your project’s direction, ensuring alignment with user expectations. This approach enhances product relevance and user satisfaction, ultimately driving engagement and success.
Persona creation is a vital service we offer to ensure your design process is grounded in real user needs and behaviors. Our team crafts detailed personas by analyzing user data and conducting interviews. This helps us create accurate representations of your target audience, allowing for more focused and effective design decisions.
By understanding demographics, goals, and pain points, our personas guide your project’s direction, ensuring alignment with user expectations. This approach enhances product relevance and user satisfaction, ultimately driving engagement and success.
Persona creation is a vital service we offer to ensure your design process is grounded in real user needs and behaviors. Our team crafts detailed personas by analyzing user data and conducting interviews. This helps us create accurate representations of your target audience, allowing for more focused and effective design decisions.
By understanding demographics, goals, and pain points, our personas guide your project’s direction, ensuring alignment with user expectations. This approach enhances product relevance and user satisfaction, ultimately driving engagement and success.
How Might we?
How Might we?
How Might we?
Our “How Might We?” workshop is a dynamic session that fosters innovation and problem-solving. By reframing challenges into opportunities, we encourage creative thinking and collaborative brainstorming. Participants are guided to generate actionable solutions, transforming broad questions into specific, feasible ideas. This approach not only sparks innovation but also empowers teams to tackle complex issues in an organized way, leading to impactful and effective outcomes.
Our “How Might We?” workshop is a dynamic session that fosters innovation and problem-solving. By reframing challenges into opportunities, we encourage creative thinking and collaborative brainstorming. Participants are guided to generate actionable solutions, transforming broad questions into specific, feasible ideas. This approach not only sparks innovation but also empowers teams to tackle complex issues in an organized way, leading to impactful and effective outcomes.
Our “How Might We?” workshop is a dynamic session that fosters innovation and problem-solving. By reframing challenges into opportunities, we encourage creative thinking and collaborative brainstorming. Participants are guided to generate actionable solutions, transforming broad questions into specific, feasible ideas. This approach not only sparks innovation but also empowers teams to tackle complex issues in an organized way, leading to impactful and effective outcomes.
Design Studio
Design Studio
Design Studio
Our design studio sessions are immersive, collaborative experiences aimed at generating innovative solutions. In these workshops, diverse teams come together to explore and solve design challenges. Participants embark on a creative journey, leveraging collective expertise to push the boundaries of conventional thinking. This setting fosters an open environment where ideas are freely shared and developed.
Our design studio sessions are immersive, collaborative experiences aimed at generating innovative solutions. In these workshops, diverse teams come together to explore and solve design challenges. Participants embark on a creative journey, leveraging collective expertise to push the boundaries of conventional thinking. This setting fosters an open environment where ideas are freely shared and developed.
Our design studio sessions are immersive, collaborative experiences aimed at generating innovative solutions. In these workshops, diverse teams come together to explore and solve design challenges. Participants embark on a creative journey, leveraging collective expertise to push the boundaries of conventional thinking. This setting fosters an open environment where ideas are freely shared and developed.
Impact Effort Matrix
Impact Effort Matrix
Impact Effort Matrix
The impact effort matrix is a strategic tool used to prioritize initiatives by evaluating their potential impact against the effort required. This matrix helps teams identify high-impact, low-effort actions that can deliver quick wins, maximizing efficiency and results. By categorizing tasks into four quadrants—quick wins, big bets, fill-ins, and thankless tasks—teams can strategically allocate resources and focus on initiatives that drive the most value. This approach not only enhances decision-making but also ensures that efforts align with business goals and user needs, leading to successful outcomes.
The impact effort matrix is a strategic tool used to prioritize initiatives by evaluating their potential impact against the effort required. This matrix helps teams identify high-impact, low-effort actions that can deliver quick wins, maximizing efficiency and results. By categorizing tasks into four quadrants—quick wins, big bets, fill-ins, and thankless tasks—teams can strategically allocate resources and focus on initiatives that drive the most value. This approach not only enhances decision-making but also ensures that efforts align with business goals and user needs, leading to successful outcomes.
The impact effort matrix is a strategic tool used to prioritize initiatives by evaluating their potential impact against the effort required. This matrix helps teams identify high-impact, low-effort actions that can deliver quick wins, maximizing efficiency and results. By categorizing tasks into four quadrants—quick wins, big bets, fill-ins, and thankless tasks—teams can strategically allocate resources and focus on initiatives that drive the most value. This approach not only enhances decision-making but also ensures that efforts align with business goals and user needs, leading to successful outcomes.
Interview/Survey
Interview/Survey
Interview/Survey
User interviews and surveys are essential tools in our research arsenal, each serving distinct purposes. User interviews provide qualitative insights, allowing for in-depth exploration of user motivations and experiences. These interviews uncover the “why” behind user behaviors, offering rich narrative data that informs empathetic and user-centered design decisions. By engaging directly with users, we gain a nuanced understanding of their needs, which is invaluable for developing solutions that resonate on a personal level.
In contrast, surveys are a quantitative research method, collecting structured data from a larger audience. They focus on the “what” by capturing measurable responses, enabling statistical analysis to identify trends and patterns. Surveys are useful for validating hypotheses and generalizing findings across broader user populations. By combining qualitative insights from interviews with quantitative data from surveys, we achieve a comprehensive understanding of user needs, empowering us to create solutions that are both insightful and scalable.
User interviews and surveys are essential tools in our research arsenal, each serving distinct purposes. User interviews provide qualitative insights, allowing for in-depth exploration of user motivations and experiences. These interviews uncover the “why” behind user behaviors, offering rich narrative data that informs empathetic and user-centered design decisions. By engaging directly with users, we gain a nuanced understanding of their needs, which is invaluable for developing solutions that resonate on a personal level.
In contrast, surveys are a quantitative research method, collecting structured data from a larger audience. They focus on the “what” by capturing measurable responses, enabling statistical analysis to identify trends and patterns. Surveys are useful for validating hypotheses and generalizing findings across broader user populations. By combining qualitative insights from interviews with quantitative data from surveys, we achieve a comprehensive understanding of user needs, empowering us to create solutions that are both insightful and scalable.
User interviews and surveys are essential tools in our research arsenal, each serving distinct purposes. User interviews provide qualitative insights, allowing for in-depth exploration of user motivations and experiences. These interviews uncover the “why” behind user behaviors, offering rich narrative data that informs empathetic and user-centered design decisions. By engaging directly with users, we gain a nuanced understanding of their needs, which is invaluable for developing solutions that resonate on a personal level.
In contrast, surveys are a quantitative research method, collecting structured data from a larger audience. They focus on the “what” by capturing measurable responses, enabling statistical analysis to identify trends and patterns. Surveys are useful for validating hypotheses and generalizing findings across broader user populations. By combining qualitative insights from interviews with quantitative data from surveys, we achieve a comprehensive understanding of user needs, empowering us to create solutions that are both insightful and scalable.
Field Research
Field Research
Field Research
Field research is a powerful service design tool that immerses us in the real environments where users interact with products or services. By observing and engaging with users in their natural settings, we capture authentic insights into their behaviors, challenges, and contexts. This hands-on approach uncovers unmet needs and reveals opportunities for innovation that might be overlooked in a more controlled setting. Field research provides a holistic view of the user experience, enabling us to design solutions that are truly user-centric and grounded in reality, leading to more effective and impactful service solutions.
Field research is a powerful service design tool that immerses us in the real environments where users interact with products or services. By observing and engaging with users in their natural settings, we capture authentic insights into their behaviors, challenges, and contexts. This hands-on approach uncovers unmet needs and reveals opportunities for innovation that might be overlooked in a more controlled setting. Field research provides a holistic view of the user experience, enabling us to design solutions that are truly user-centric and grounded in reality, leading to more effective and impactful service solutions.
Field research is a powerful service design tool that immerses us in the real environments where users interact with products or services. By observing and engaging with users in their natural settings, we capture authentic insights into their behaviors, challenges, and contexts. This hands-on approach uncovers unmet needs and reveals opportunities for innovation that might be overlooked in a more controlled setting. Field research provides a holistic view of the user experience, enabling us to design solutions that are truly user-centric and grounded in reality, leading to more effective and impactful service solutions.
Prototyping
Prototyping
Prototyping
Prototyping is an essential tool in service design, allowing us to transform ideas into tangible, interactive models. By creating prototypes, we can test and refine concepts in a realistic context, gaining valuable feedback from users and stakeholders. This iterative process helps identify potential issues early, ensuring that designs are functional and user-friendly. Prototyping facilitates experimentation and innovation, enabling us to explore various solutions and enhance the user experience. Ultimately, this approach leads to more effective and validated service solutions that align closely with user needs and expectations.
Prototyping is an essential tool in service design, allowing us to transform ideas into tangible, interactive models. By creating prototypes, we can test and refine concepts in a realistic context, gaining valuable feedback from users and stakeholders. This iterative process helps identify potential issues early, ensuring that designs are functional and user-friendly. Prototyping facilitates experimentation and innovation, enabling us to explore various solutions and enhance the user experience. Ultimately, this approach leads to more effective and validated service solutions that align closely with user needs and expectations.
Prototyping is an essential tool in service design, allowing us to transform ideas into tangible, interactive models. By creating prototypes, we can test and refine concepts in a realistic context, gaining valuable feedback from users and stakeholders. This iterative process helps identify potential issues early, ensuring that designs are functional and user-friendly. Prototyping facilitates experimentation and innovation, enabling us to explore various solutions and enhance the user experience. Ultimately, this approach leads to more effective and validated service solutions that align closely with user needs and expectations.
Validation
Validation
Validation
Usability testing is a vital validation method in the design process, providing direct insights into how users interact with a product or service. By observing real users completing tasks, we identify usability issues and gather feedback on the overall experience. This method allows us to validate design choices, ensuring they meet user needs and expectations effectively. Usability testing helps refine features, streamline workflows, and improve user satisfaction by revealing pain points and areas for enhancement. Ultimately, it ensures that the final product is intuitive, accessible, and aligned with users’ expectations, leading to a successful user experience.
Usability testing is a vital validation method in the design process, providing direct insights into how users interact with a product or service. By observing real users completing tasks, we identify usability issues and gather feedback on the overall experience. This method allows us to validate design choices, ensuring they meet user needs and expectations effectively. Usability testing helps refine features, streamline workflows, and improve user satisfaction by revealing pain points and areas for enhancement. Ultimately, it ensures that the final product is intuitive, accessible, and aligned with users’ expectations, leading to a successful user experience.
Usability testing is a vital validation method in the design process, providing direct insights into how users interact with a product or service. By observing real users completing tasks, we identify usability issues and gather feedback on the overall experience. This method allows us to validate design choices, ensuring they meet user needs and expectations effectively. Usability testing helps refine features, streamline workflows, and improve user satisfaction by revealing pain points and areas for enhancement. Ultimately, it ensures that the final product is intuitive, accessible, and aligned with users’ expectations, leading to a successful user experience.
Iteration
Iteration
Iteration
Design iteration after validation is a cyclical process that ensures continuous improvement and refinement of a product. Once usability testing and other validation methods provide insights, we embark on iterative design cycles to address identified issues and enhance user experience. Each cycle involves redesigning based on feedback, prototyping new solutions, and retesting with users. This cycle repeats until the design meets the desired standards of usability and effectiveness. Embracing this iterative approach allows for flexible adaptation to changing needs and insights, ensuring the final product is both optimized and user-centric.
Design iteration after validation is a cyclical process that ensures continuous improvement and refinement of a product. Once usability testing and other validation methods provide insights, we embark on iterative design cycles to address identified issues and enhance user experience. Each cycle involves redesigning based on feedback, prototyping new solutions, and retesting with users. This cycle repeats until the design meets the desired standards of usability and effectiveness. Embracing this iterative approach allows for flexible adaptation to changing needs and insights, ensuring the final product is both optimized and user-centric.
Design iteration after validation is a cyclical process that ensures continuous improvement and refinement of a product. Once usability testing and other validation methods provide insights, we embark on iterative design cycles to address identified issues and enhance user experience. Each cycle involves redesigning based on feedback, prototyping new solutions, and retesting with users. This cycle repeats until the design meets the desired standards of usability and effectiveness. Embracing this iterative approach allows for flexible adaptation to changing needs and insights, ensuring the final product is both optimized and user-centric.
REAL FEEDBACK FROM OUR CLIENTS
22.DESIGN INCREASED OUR PROFILE SUBMISSION by 33% in just ONE month!
22.DESIGN INCREASED OUR PROFILE SUBMISSION by 33% in just ONE month!
22.DESIGN INCREASED OUR PROFILE SUBMISSION by 33% in just ONE month!
Our Works
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Faq
Your Questions Answered
Your Questions Answered
Your Questions Answered
Everything You Need to Know About Revento, We have Answers to Your Questions About Revento’s Services and Approach.
Everything You Need to Know About Revento, We have Answers to Your Questions About Revento’s Services and Approach.
Everything You Need to Know About Revento, We have Answers to Your Questions About Revento’s Services and Approach.
How is 22 different from other UX/UI or no-code agencies?
We don’t do generic. Every project we take on gets a senior-only team, direct access to decision-makers, and an approach grounded in research, not guesswork. No bloated decks, no junior handoffs—just sharp, practical design work that moves your metrics.
What’s your typical process like?
Do you work with early-stage startups or just big brands?
Can you help us redesign our product or website?
How much does it cost to work with you?
What if we’re in a different time zone?
How soon can you start?
How is 22 different from other UX/UI or no-code agencies?
We don’t do generic. Every project we take on gets a senior-only team, direct access to decision-makers, and an approach grounded in research, not guesswork. No bloated decks, no junior handoffs—just sharp, practical design work that moves your metrics.
What’s your typical process like?
Do you work with early-stage startups or just big brands?
Can you help us redesign our product or website?
How much does it cost to work with you?
What if we’re in a different time zone?
How soon can you start?
How is 22 different from other UX/UI or no-code agencies?
We don’t do generic. Every project we take on gets a senior-only team, direct access to decision-makers, and an approach grounded in research, not guesswork. No bloated decks, no junior handoffs—just sharp, practical design work that moves your metrics.
What’s your typical process like?
Do you work with early-stage startups or just big brands?
Can you help us redesign our product or website?
How much does it cost to work with you?
What if we’re in a different time zone?
How soon can you start?
Ready to elevate your brand with design that drives results? Let’s create together!
UX/UI Design
Website Dev
UX Tracking / CRO
Service Design / Research
Ready to elevate your brand with design that drives results? Let’s create together!
Success
Website Dev
UX Tracking / CRO
Service Design / Research
Ready to elevate your brand with design that drives results? Let’s create together!
Website Dev